TERMS AND CONDITIONS OF WEBSITE USE
These Terms and Conditions govern the use of this Website. By accessing and using this Website, you agree to be bound by these Terms. If you do not agree, please do not use this Website or any content contained herein.
1. Definitions and Interpretation
Data: Electronic representations of information in any form.
Website: Refers to this domain and its associated web pages.
IPR (Intellectual Property Rights): Legal rights regarding content, trademarks, designs, software, processes, and data.
User: Any person accessing the Website.
Personal Information: Information as defined in the Protection of Personal Information Act, 2013 (POPIA).
2. Use of the Website
You may:
View, download, and print content for personal, non-commercial use.
You may not:
Reproduce, distribute, or modify any content without written consent.
Use the Website for unlawful, harmful, or fraudulent activities.
Upload or distribute malware or unauthorized data collection tools (e.g., scraping).
3. Cookies
Cookies may be used to enhance browsing experience. These do not store personal information and can only be read by our servers. You can disable cookies via your browser settings.
4. Third-Party Links
This Website may contain links to third-party websites. These are provided for convenience only. We do not endorse or control third-party content and accept no responsibility for any issues arising from their use.
5. No Warranties
Use of this Website is at your own risk. We do not guarantee uninterrupted access, accuracy, or virus-free functionality.
6. Limitation of Liability
We are not liable for any loss, damage, or disruption resulting from:
Access or use of this Website or linked sites.
Reliance on Website content.
Disclosure or misuse of personal information.
7. Dispute Resolution
All disputes shall be referred to arbitration under the Expedited Rules of the Arbitration Foundation of South Africa, to be held in English in a mutually agreed location.
RETURNS & WARRANTY POLICY
Applicable to all purchases of aluminium security gates, window barriers, and any bespoke custom-built systems fabricated or installed by Alguard.
We are committed to ensuring the quality and functionality of our products. Please read the below policy regarding returns, exchanges, and warranties.
1. General Returns
All returns must be requested within 7 days of delivery or installation.
Items must be unused, in original condition, and not installed or altered in any way.
Custom-made or made-to-measure items cannot be returned unless defective.
2. Eligibility for Returns
Returns will only be accepted if:
The incorrect product was delivered.
There is a visible manufacturing defect upon delivery or prior to installation.
The product has not been used, installed, or modified in any way.
Note: Due to the made-to-measure nature of many of our products, a 20% handling fee may apply to eligible returns that are not due to defect or error on our side.
3. Non-Returnable Items
Custom-manufactured or custom-sized items.
Installed, modified, or tampered products.
Products showing damage from incorrect storage, handling, or installation.
Accessories or parts sold individually unless they are defective.
4. Warranty
We offer a 12-month warranty on all aluminium products against manufacturing defects, provided:
The product was installed by an approved installer or in accordance with our installation guidelines.
Proof of purchase and installation is provided.
The warranty does not cover:
Normal wear and tear.
Damage caused by misuse, accidents, or natural disasters (e.g., wind, water, fire).
Discolouration, corrosion due to chemicals, or environmental exposure in coastal/high-humidity areas (unless specified in product warranty).
5. Claim Process
All warranty claims must be submitted in writing via email or our online claim form.
Supporting documents such as photos, proof of purchase, and a description of the issue must be included.
We will assess your claim within 10–14 working days and provide feedback or a resolution.
6. Resolution Options
If a claim is approved, we will:
Repair the product,
Replace the product (subject to availability), or
Issue a credit or refund (only if replacement is not feasible).
7. Installation Responsibility
It is strongly recommended that our products are fitted by qualified installation professionals. DIY or unapproved installations may void the warranty.
Installation faults or damage are not covered under this returns or warranty policy.
7. Contact & Claims
To initiate a return or warranty claim, please contact us at:
support@alguard.co.za